I think the title of this post should actually be “Why Cell C’s marketing team should consider a career in sales”. Now, I’d imagine Trevor Noah (tw) to be a pretty smart guy, but to be sold into becoming the face of a widely considered struggling brand, they must have sold him the world. Not just in payment, but in the overall strategy going forward. And well done to them.
I don’t recall Cell C (tw) getting as much exposure as they have over the past few weeks, ever. It started off with praise and applause, then the ‘it was all a scam‘ fiasco when everyone (particularly journos who felt like their little feelings were hurt for being betrayed) slated the campaign at every opportunity. Now the logo story. When will it end? It probably has. And all Cell C can do from here is improve, because they are, essentially, starting from the bottom. And I have a feeling that they will.
Why? Because what the’ve done is completely polarise themselves to the market. You get the people who love what they’ve done, and the people who absolutely hate it. Both sides have the same amount of interest in waiting for what they’ll do next, and both sides are so passionate about their standpoints that they will vehemently argue over any platform, live or online, to try and prove their point. The result: A conversation about the brand. Awesome. So now Cell C has the whole country focussing on their next move, and when you have that much pressure to perform, you work your ass off to make it happen.
On the other side though, what if they don’t? What if this all came too suddenly, they’re not prepared for it, and Cell C loses everything? What does this mean for their new CEO?
Trevor has become the face, the captain of this huge faceless ship. It’s a lot easier for us to blame individuals when things go wrong, because shouting at a large cold building never helped anydoby. It’s exactly what they wanted to achieve with the new campaign: Speak to an individual (Trevor) and he’ll sort you out. People buy in to that. But it has it’s disadvantages too.
Bottom line: If the brand you advocate goes down, you’re going down with them. It’s the captain’s duty. Let’s just hope the powers that be (unfortunately I don’t think Trevor is one of them) can steer this ship past the iceberg and sail it to greener pastures.